Customer Testimonials

Client Comments

I found myself in a terrible position, when a junior colleague orchestrated a malicious gossip campaign, which escalated into false allegations of sexual harassment. Sadly, the company HR Department were only too willing to leap on this, without a proper, fair or complete investigation.  Suspended, without access to paperwork, colleagues and any real support, I was all at sea. Fortunately my wife found the 'Problems at Work' website and I swiftly got in touch with Charlotte.

At the risk of being dramatic, Charlotte didn't just save my career, her excellent, impartial, pragmatic advice and tireless support gave me the impetus to fight an unfair hearing and successfully launch an appeal that saw me walk away from the company with a substantial payout, spotless record and my integrity intact.

Health and Safety Manager.

My employer made me redundant. Charlotte assessed my case and the employer had done everything wrong. Charlotte prepared all my letters and appeal and even spoke to my employer. My employer would not budge and Charlotte prepared a case for Employment Tribunal. She was totally meticulous and did a massive amount of work over 9 months, even attending court for 3 days with me. Employment lawyers weren’t interested and I couldn’t afford their costs and ACAS were useless. Charlotte even ‘trained’ me for the court case and withheld any charges until after the court case.  I won my case on 2 counts – unfair and wrongful dismissal which is very unusual. My employer had a team of lawyers in court but Charlotte had every bit of ammunition. I came away with substantial compensation. Charlotte even helped me to gain employment and I was able to keep my home. She was amazing and helped me more than I can say.  

Site Manager for a National Safety Appliance Manufacturer

Being systematically bullied by my boss for over two years nearly destroyed my life and career.  Charlotte helped me address the problems and confront the bully – it turned my life around

Deputy Head Teacher

I had been bullied at work over a long period of time. The situation led to me suffering stress, anxiety and migraine and being off sick regularly.  I eventually raised a grievance but felt very dissatisfied with the outcome.  I then faced dismissal because of long term absence and inability to work.  Charlotte went through every aspect of my situation, all the letters, minutes of meetings and tape recordings and prepared responses to my employer.  With her guidance and advice, I was able to prepare an appeal and had the confidence to attend and confront my employer with all the issues.  It showed that I knew my rights and how to exercise them and my employer started to make serious attempts to resolve the matter for the first time in over a year.  I was able to return to work and completely change the situation.  I gained much more from Charlotte than just employment advice, she helped me come to terms with my situation and change my behaviour towards the bully and my employer. I would have left a job I loved and been a real victim if I hadn’t been recommended to seek Charlotte’s help – it really has changed my life for the better.  

NHS Lab. Technician

Excessive working hours and unachievable targets caused stress related difficulties at work resulting in unfair disciplinary action being taken against me. The advice and guidance I received from Charlotte resulted in the case against me being dropped, my line manager being cautioned and subsequently leaving.  

Systems Analyst

The national company I worked for tried to ‘water-down’ my redundancy pay after 26 years service. Contacting Charlotte saved me nearly £25K.  

Senior Cad Designer

An untruthful and bad reference from a previous employer would have cost me my dream job if Charlotte had not shown me how to deal with it.  

Airline Steward

My employer tried to discipline and sack me. Charlotte found that they were breaching procedures and systematically took them apart! She is a mine of information and very professional. She held me together, not only giving me accurate advice and guidance but prepared me in advance for every stage – she knows everything, all the little tricks used by Human Resource departments. Because I did not want to return, she negotiated a fantastic pay off, a great reference and nothing detrimental on my personal file. She changed my life.

Manager for International Hotel Chain.

It would have been impossible for me to have dealt with any of my work problems, which included a potential bullying problem in my workplace had it not been for Charlotte Coupe’s experience and patience.  I know that I probably emailed her more than I should, but she responded brilliantly every time.  The outcome of my help from Charlotte is that my employer has recognised my problems and is now looking into private counselling for me.  They have also taken my allegations of bullying seriously.

Legal Secretary for a Large Law Firm